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1.
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Atendimento novo, vida nova
by BRASIL. Secretaria de Administração Federal. Edition: 3. edMaterial type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : SAF, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15 B8233a] (1).
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2.
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Manual para la señalizacion de oficinas y creacion de unidades de atencion al publico : Programa Nacional de Desburocratizacion
by URUGUAI. Secretaria de la Presidencia de la Republica. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Montevideo : PRONADE, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15U825m] (1).
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3.
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Guía para la implantación de cartas de servicios Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Madrid : Ministerio de Administraciones Públicas, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15G896g] (2).
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4.
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Pesquisas de satisfação dos usuários dos serviços públicos : conceitos e instrumentos
by BRASIL. MINISTÉRIO DO PLANEJAMENTO, ORÇAMENTO E GESTÃO. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : ENAP, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233p] (3). On order (1).
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5.
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Estratégias de orientação para o usuário-cidadão Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasilia : ENAP, 2001Availability: No items available On order (1).
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6.
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Assessing the relation between satisfaction with public service delivery and trust in government : the impact of the predisposition of citizens toward government on evalutions of its performance
by KAMPEN, Jarl K | WALLE, Steven Van de | Bouckaert, Geert. Source: Public Performance & Management ReviewMaterial type:  Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk, NY : M.E. Sharpe, June 2006Availability: No items available
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7.
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Good practices in citizen-centred service
by BLYTHE, D. Marie | MARSON, D. Brian. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).
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8.
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Do they all perform alike? an examination of perceived performance, citizen satisfaction and trust with US federal agencies
by MORGESON III, Forrest V | PETRESCU, Claudia. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, sept. 2011Availability: No items available
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9.
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Can user perception influence the quality of water services? Evidence from León, Nicaragua
by VÁSQUEZ, Willian F | TRUDEAU, Jennifer | FRANCESCHI, Dina. Source: International Review of Administrative SciencesMaterial type: Article; Literary form:
Not fiction
; Audience:
General;
Publisher: Sage, sept. 2011Availability: No items available
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10.
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Citizen, customer, partner : engaging the public in public management
by Thomas, John Clayton. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Armonk : M. E. Sharpe, 2012Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.15T4584c] (1).
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